Frequently Asked Questions

What if I forget my password?

If you forget your password, simply use the 'Forgot your password?'link on the login page to reset it. Follow the instructions sent to your email.

Can I enjoy casino games for free?

Yes, you can play many of our casino games in 'Demo' or 'Free Play' mode without spending any money, giving you a chance to try before you bet.

Trouble starting a game – what should I do?

If a game won't start, check your internet connection, clear your browser cache, or try a different browser. If problems continue, contact our Support Team.

Is my personal information secure with the casino?

Yes, your information is secure. We use advanced encryption and security protocols to protect your data and ensure privacy.

How can I submit and check my document status?

Submit your documents through your account's document upload section. You can track their status in the same section or contact support for updates.

Can I temporarily close my account?

Yes, you can temporarily close your account. Opt for self-exclusion through your profile settings, or contact our Support Service Team via Live Chat or email [email protected]
Our team is available 24/7 and will promptly handle your request.

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